877-638-6244    Ticket Email

Find IT Answers

Evaluate, Discover & Fix

Company FAQs

Does Protected Harbor solve all IT problems remotely or on-site?

Protected Harbor is able to maintain and solve a majority of IT problems remotely, however some issues, installations and maintenance require on-site technicians. We have technicians available to be on-site on your location during the best time and hours for you so your business isn't interrupted. 

What Services Does Protected Harbor Offer?

Protected Harbor offers IT Services including disaster recovery and emergency repairs, managed/private cloud service, application development and maintenance, IT infrastructure management services, reliable email service, application hosting and more. 

What are Protected Harbor's Business Hours?

Protected Harbor takes pride in offering its services 24/7. Technicians are on-call and can be reached through the company's ticketing system and email. 

What is Protected Harbor's Service Area?

While Protected Harbor primarily services clients in the United States, the company has the ability to service businesses who conduct work in and/or have offices in various countries. 

Is it expensive to outsource my IT?

This can be a hard question to answer. But take, for example, a small company that has about twenty computers and one IT person who works part-time. For less than the wages the part-time IT person is being paid, you could have an entire staff of trained and certified network technicians monitoring and maintaining your network. The increased productivity and revenue will more than pay for the costs, no matter the size of the company. Even large companies with many IT professionals on staff can benefit from having a team of extra people ready to consult if needed.

Email FAQs

I cannot send or receive emails, what should I do?

First, verify that your computer is connected to the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider or your Network administrator. If that still does not work, you may need an IT professional's help. 

What should I do if I feel our email security is compromised?

If you feel one of the email accounts in your network is compromised, immediately contact someone who is knowledgable to update the email password. Keep in mind, that will require you to update the password on all devices the email account is synched. If continued security issues persist, you will need to contact an IT professional to help keep your email secure and safe. 

Is it safe to send sensitive documents via email?

Sending sensitive documents and information via email is not always safe. You need to make sure your email network is managed by IT professionals. At Protected Harbor, we offer our clients managed IT support to make sure they can send and receive sensitive documents and information without having to worry. 


Network FAQs

What are the most common types of networks? 

While there are many types of computer networks, the most common types of area networks include: LAN - Local Area Network, WAN - Wide Area Network, WLAN - Wireless Local Area Network, MAN - Metropolitan Area Network and CAN - Campus Area Network

What is DNS?

DNS stands for Domain Name System, and is one of the foundations of the internet, yet most people outside of networking probably don’t realize they use it every day to do their jobs, check their email or browse the Internet. DNS is a directory of names that match with numbers. The numbers, in this case are IP addresses, which computers use to communicate with each other.

What does network support consist of?

A network support engineer focuses on the maintenance of an existing corporate network, either as part of the organization's internal IT support team or as technical support staff of a third-party network technology provider. Network support may include testing and troubleshooting problems, and regular maintenance and backups.

Disaster Recovery

I think a virus crashed my computer (or computers), can I get my data back? 

In most cases, the answer is yes. At Protected Harbor, we can recover data from computers that have been attacked by viruses. However, it is never possible to guarantee full data recovery, but only in very rare cases has PH not been able to recover such data.

What is the best way to prevent lost data?

It is extremely crucial to make sure your company's data is backed up daily to avoid any loss of data. It's also a good idea to diversify your backups, making sure more than one method is being used. Additionally, encrypting sensitive information is very important as is reliable virus protection to prevent loss of data due to viruses. 

Let Us Handle Your IT So You Can Focus on Your Business

Contact Us

We are available 24/7 to provide assistance. Get in touch with us now or issue a support request so we can quickly resolve your issue.